Security Setup
Access this menu in Security Setup under the Surcharge Credit Card Fees to Building & StrataPay Card Accepted from the Building category.
If your business uses StrataPay
The StrataPay Card Accepted and StrataPay Card Decision Date fields are available in Building Information, which will set whether a building accepts card payments and allows for the date that this was agreed to to be entered and recorded. The StrataPay slip follows the StrataPay Card Accepted field recorded for each building. Any sub groups will follow the building's main setting.
- Search or select Building Information.
- Locate the StrataPay Card Accepted field, and based on the building's decision:
- Yes. Card payments continue from 1 October 2026, and card payment options continue to appear on the slip.
- No. Card payments are not accepted from 1 October 2026, and card payment options are removed from the slip. Recording No is optional.
- Nothing recorded. Card payments are not accepted from 1 October 2026, but card payment options will still appear on the slip.
- Yes. Card payments continue from 1 October 2026, and card payment options continue to appear on the slip.
- To copy the field value to other buildings, click
and tag required buildings and click Select.
and tag required buildings and click Select. Where nothing is recorded, an owner who attempts a card payment from 1 October 2026 will be advised at that point that card payments are not available for their strata scheme and asked to use another payment method.
New Building Setup
The StrataPay Card Accepted field is available in the Add New Building screen and can be set as a default. When you add a new building to StrataMax, this field will populate in Building Information.
- Search or select New Building.
- StrataPay Card Accepted field: adjust this to match the agreed arrangement for card payments. If this is to be the default for any new building, click
Communicating with Owners
If you would like to advise owners when they receive their levy notice and attempt a payment, there are two options:
- Message Maker places a message on the levy notice itself, above the payment slip. This reaches owners who receive notices by post and email.
- Email Template Manager places a message in the body of the levy notice email. You can set templates globally across your portfolio or locally for a single property.
Suggested wording
From 1 October 2026, card payments may not be available for your strata scheme. If you cannot pay by card, please use another payment method shown on this notice.
This wording is safe to use across your whole portfolio, including buildings that will continue accepting card payments. If you use Message Maker, preview a levy notice before distributing to confirm there is room for the message.
StrataPay Slip Templates
Example: StrataPay Card Accepted - Yes
Example: StrataPay Card Accepted - No
What happens after 1st October 2026
After 1st October 2026, if no decision is set in StrataPay Card Accepted from Building Information, when a payment is attempted using the card method, they will be advised that card payment is not accepted for their strata scheme and asked to use another payment method.
Letters to the strata scheme are triggered when these fields were originally set. Any changes to these fields will trigger a letter to be sent to the strata scheme, care of the strata manager, informing them of the change to accepting card payments. Sample letters are available here:
Payment methods not funded by a card are not affected. Direct debit arrangements funded from a bank account will continue as originally set.
If your business uses DEFT
The new DEFT slip does not include card payment options. The change applies immediately to every DEFT slip, with no variation by building or by scheme, and nothing needs to be updated in StrataMax.
